ECM Briefs

• Brookshire Grocery Company Boosts Shopper Satisfaction and Business Growth With SAP® Software
• Kristin Runyan shared the ups and downs of her latest Project Break-Through
• We announced that Open Text will be exhibiting at LegalTech New York 2010 on February 1-3 at booth #2209
• Open Text Content Server Roadmap Webinar shared new features and highlights coming in the next release of Open Text Content Server.
• We shared The Ins and Outs of Blogs in an Open Text Online Communities session
• India's Largest Airport shares how it worked with Open Text to Modernize Fax Processes and have a more controlled environment
• Find out what Kristin Runyan thinks of Virtual Events after Virtual Content World
• Thursday's Webinar showed how to Use Social Collaboration to Align and Engage Key Stakeholders
• Tom Walker helps you understand just how beneficial Standard Invoices can be

Mumbai International Airport Limited (MIAL) is a joint venture company that manages the Chhatrapati Shivaji International Airport (CSIA). With four terminals, and spreading over an operational area of 1450 acres, it is not only India's largest airport, but that of all South Asia! Based on number of flights, Official Airline Guide (OAG) ranked it the seventh busiest airport in the world. With its overwhelming size and flight count, one can only imagine how hectic it is to keep things running smoothly and orderly 24 hours a day, 365 days a year.

Being such a busy location, CSIA heavily relied on almost 50 fax machines due to the importance of communication within the airport and to external connections. It was too risky exposing high security documents in such a public location to fax them out. Not only was the wait to use a machine extremely inefficient, but wait time for someone to come to repair a broken fax machine and the financial resources used to maintain them made having multiple machines very costly.

Thanks to Open Text's Fax Server, RightFax Edition, CSIA employees can send faxes electronically from any Microsoft application without even having to leave their workstations. For signatures, they're scanned and stored, and when sent, a delivery notification is sent to the signing party as a notification. For those on the go, faxes can even be sent or received straight to a mobile device anytime, anywhere. Even on one of CSIA's flights!

MIAL did look at other options, although some did not provide support in India and others could not meet the user capacity needed for such a large user interface of 1000 users!

After acquiring Open Text's solution, Mumbai International Airport Limited was able to eliminate avoidable costs, reduce manual processes from minutes to seconds, eliminate almost all fax machines, and increase confidence in communication security. There is no longer the need to rely on the office for faxes they can be easily conducted from anywhere, really. What used to be a security concerned documents are now confidential. What used to be expenses are cost saving benefits. What used to be an inconvenience is now more convenient than ever..

For more information, please visit: Consortium Manages Modernization of India's Busiest Airport with Open Text Fax Server, RightFax Edition

• On Tuesday, our very first Virtual Content World was very successful; we had over a thousand participants, 16 live breakouts, 8 topic-driven chat sessions, 4 Open Text Booths, and 2 keynote presentations by Tom Jenkins and Lubor Ptacek
• Kristin Runyan a new contributor to Open Text Conversations
• We Released Vignette Content Management 8, an enterprise-scale web content management solution - a new ergonomic design that empowers marketers with engaging web experiences
• Wireless DMS Suite Overview webinar, letting our customers know they can now access their eDocs repositories from wireless their devices.
• Tom Walker shared his thoughts and predictions about Accounts Payable "Hot Topics" for 2010

• We announced a new webinar that will help you with Social Collaboration. Find out how Momentive got social with performance materials on Jan 28th @ 3 p.m.
• We showed support for @debra_lavoy, @craighepburn, and Damian Saccocio who need our votes for the #E20conf! You can vote too! http://ow.ly/UeK7 - http://ow.ly/TImt - http://ow.ly/UeKJ
• Our New Open Text Capture Center release boosts business process automation by adding next-generation document recognition
• Kristin Runyan talked about How to Use Social Media to Help Customers
• Martin Sumner-Smith is really looking forward to Virtual Content World and mentioned Other Ways to be Virtual
• Find out Why Marketing Drives IT Crazy from Kristin Runyan
• Open Text Announced its First Virtual Content World to be Held on January 19th
• Janet Luisser told us 8 things we should consider when decommissioning legacy data...
• Stephen Ludow cleared the air with his Guest Post in response to the CMS Watch article

We've received plenty of phone calls and enquiries about our search strategy in the last few days following a recent CMS Watch article about enterprise search at Open Text. To be clear, there is nothing factually wrong with the article, but I certainly would like to add some additional commentary around the Open Text positioning in the search market.

As the CMS Watch Article states, Open Text has decided to exit the pure Enterprise Search marketplace to concentrate on search as it relates to the Open Text Enterprise Content Management Suite. BUT... that certainly does not mean that Open Text has abandoned search. Quite the opposite.

Open Text believes that search is a key enabler of good information governance. Search powers key risk mitigation activities such as the application of litigation holds, collection, defensible disposition and intelligent classification of content. As such, we are absolutely focussed on search-based applications that support these activities.

While it is true, (as search specialists have pointed out) Open Text does have to rationalize many different search technologies from past acquisitions, we are committed to supporting these products, and further investing in search when it strengthens our information governance capabilities.

Examples include:

• Ongoing investment and R&D such as the acquisition and integration of Spicer viewing technologies to facilitate the indexing and viewing of the disparate file formats found in today's large enterprises


• Continued innovation based on customer requirements such as the strategic relationship to resell Open Text eDiscovery Early Case Assessment powered by Recommind to extend Legal Hold and Collection capabilities to anywhere in the Enterprise


• Continued investment in search in the ECM Suite. Open Text quickly replaced the underlying search engine for Vignette with the same search engine that supports the Open Text ECM Suite only months after the Vignette Acquisition

As Kas Thomas states, Open Text has "a long history of distinguished R&D in information-retrieval technology (Open Text was originally founded as a data-retrieval tech firm)" He's right, we won't be marketing search as stand-alone application for end-user search, but we certainly will be marketing search as an building block for Enterprise Content Management. Search will continue to be one of our core strengths, one of our primary areas for R&D investment and one of the key tools we provide for our customers who increasingly are required to manage massive volumes of information.

Stephen Ludlow, Program Manager, eDiscovery Solutions at Open Text

When Captaris became part of Open Text in 2008, an important part of the vision was the development of an end-to-end transactional content management (TCM) solution - something that until the announcement of Capture Center 4 this week simply wasn't available on the market.

With Capture Center 4, customers around the world can automate business processes at the point of entry for incoming documents: in the mailroom. In a nutshell, what Capture Center 4 does is to automatically separate incoming documents, classify them and extract the data. This information then can be used to drive a business process such as process a purchase order or respond to a customer request. The application itself really doesn't matter as the system is quite versatile.

Open Text (by virtue of Captaris) has been at the forefront of intelligent document recognition (IDR) almost from the technology's inception some 35 years ago. Thousands of users as well as industry partners rely on Open Text's engines and we believe we have the highest automation rate in the document recognition industry. But what really sets us apart is integration with the Open Text ECM Suite, as noted in the press release announcing Capture Center 4:

"Competitive offerings often rely on multiple vendors for a complete solution, leaving it up to customers or expensive system integrators to get everything working. In contrast, Open Text delivers fully integrated transactional content management functionality, starting from initial document capture through to robust business process automation and retention functions, all part of the Open Text ECM Suite. What's more, Open Text has close partnerships and deep integrations with leading enterprise software vendors such as SAP, Oracle and Microsoft, ensuring that a business process can span all applications necessary to complete transactions."

Still what's the big deal? From our perspective, if a company has invested (often a not inconsiderable sum) in applications like ERP or BPM, it makes sense to derive maximum benefit by using IDR to accelerate systems throughput and to slash document preparation and data entry expenses. Here are some of the main benefits our customers have seen:

• Reduced operating costs-- Customers are able to automate manual tasks and deploy a single input management platform.
• Improved information quality-- Capture Center lets customers classify, extract, and verify information across a common set of business rules.
• Accelerated business processes--The speed and accuracy provide by Capture Center reduces exception processing and enhances customer relationships.
• Reduced compliance risks-- Customers are automatically able to control the flow of each incoming document and connect each document with its business transaction.

For more information on Capture Center 4, please go to www.opentext.com/occ.

With all-new customer case studies, multiple networking opportunities and a streamlined series of popular breakouts from Content World 2009, we kick start the year with the first Open Text Virtual Content World on January 19, 2010.

Built to address travel restrictions and shrinking budgets, the online conference features a virtual venue that allows viewers to attend in real-time, from anywhere. We've tailored the program to welcome newcomers and conference veterans alike: 16 sessions presented live by Open Text product experts, including new customer case studies, and a keynote on the ECM Suite by Lubor Ptacek, Open Text's VP of Product Marketing.

Attendees also have the opportunity to connect with fellow users, Open Text staff and business partners through integrated social media, 1:1 or group chats. And with 90 day access to the virtual environment, participants can return anytime to find recorded breakouts and keynotes, handouts, presentation decks and partner collateral.

Why not register?

If you've never attended a virtual conference, get a glimpse of what's in store at Virtual Content World. Contact contentworld@opentext.com if you have any questions about the event.