ECM Briefs

This week, we’re hosting our annual LiveLinkUp Europe event in Düsseldorf on April 22nd at the InterContinental Hotel Düsseldorf; and in London on April 24th at the Chelsea Football Club. The theme this year is Architecting Value, which reflects the shift in the ECM market from leveraging technology to control and manage content to building business solutions that overcome challenges associated with critical issues of the day - achieving regulatory compliance, mitigating business risk, increasing productivity, and reducing costs.

To coincide with the events, we’ve made a few announcements this week that continue with the conference theme and that will help to make the lives of our customers a little easier when dealing with loads of content.

Transactional Content Processing Solution Launched
Business processes that get initiated by incoming content and externally via e-mail or online forms are becoming increasingly important in industries with large numbers of customers, partners or suppliers. As a result, we announced the launch of a fully integrated Transactional Content Processing Solution that makes it easier to streamline and optimize massive and complex transaction-oriented processes.

Organizations Seek Software Providing Repository of Record
A recent IDC white paper we sponsored reveals how the ever-growing adoption of Microsoft Office SharePoint Server for creating, managing and sharing documents is fueling increased demand for software that provides a repository of record for companies’ vast amounts of content and data. Companies that make technology investments understandably want their employees—regardless of their skills-sets or ways of using the technology—to get the maximum benefits. This is driving the demand for “invisible content management” that makes content management systems a seamless part of users’ systems.

For more information on LiveLinkUp Europe, visit: http://www.opentext.com/livelinkup/

With our LiveLinkUp Europe customer events this week, we’re releasing an interesting podcast featuring John Hunter, Head of IT Division for the European Court of Human Rights (ECHR), who discusses how the organization’s Web-based knowledge management system is helping ECHR keep pace with a staggering volume of applications.

ECHR deals with allegations of human rights violations against the Council of Europe’s forty-seven member states. It is legally obligated to publish its judgments and make information concerning its activities available to the public. Making human rights violations public is an important part of the Court’s work because the deterrent effects of the publicity helps to promote more effective human rights protection at a national level.

Faced with a massive increase in the volume of applications (500 percent over seven years) and a limited budget, the Court’s primary objective was to speed up the processing of cases and optimize the human resources available to it by introducing more efficient, labor-saving procedures.

The ECHR has been implementing an integrated document and knowledge management system from Open Text for a decade now and it has become an indispensable tool for the accomplishment of the Court’s mission. The IT system not only streamlines the business processes of the Court to enable it to deal with the ever increasing number of applications, it also provides a public service via its Internet sites to citizens across Europe and indeed the world. Since its roll-out, the system has acquired an international reputation as ground-breaking technology and best practice in the relevant domain.

You can also read more about ECHR in a recently published success story and in an interview we posted with John early last year.