Public Sector

We've been more efficient because we're doing the same amount of work, even a greater amount of work with less people. And we're effective because people are getting their files quicker and getting their orders in a more timely manner.

Ken Burke, Clerk of the Circuit Court and Comptroller, Pinellas County, Florida

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Learn More About How OpenText Can Help You

  • Overview
  • Solutions
  • Resource Center

Overview

Public Sector Overview

Transform operations and make your data work for you with trusted government solutions from OpenText

Struggling with how to capture, locate, secure, and use your organization’s information in any form? Let OpenText Public Sector solutions help you craft a strategy that preserves enterprise records as it enriches agency processes.

Public Sector organizations face unprecedented scrutiny and demands for operational effectiveness and improved performance. At every level of government, citizens want their inquiries and requests met with 24/7 access and reasonably fast action.They expect high integrity and visibility, especially in financial processes.

Laws and regulations demand rigor in capturing, securing, and managing agency records of every media—paper and electronic documents, presentations, videos, engineering drawings, phone calls, contracts, invoices, social media, and email.  Countries mandate digital records, forcing painful but rewarding transitions. Stop moving from system to system just to get the job done. Enable solutions that keep your records compliant and auditors from overwhelming your staff.

OpenText Public Sector solutions lower risks, clean up your data to let the information out, and optimize the hidden intelligence in current and historical information.

OpenText solutions help you:   

  • Tap the hidden value of your agency’s information in daily activities
  • Streamline operations through process automation
  • Take paper to process and meet environmental requirements
  • Retire old applications while preserving the information they contain
  • Deliver citizen benefits and services with increased staff effectiveness
  • Leverage existing assets and align to strategic goals to advance agency missions
  • Transform to eGov for maximum operational efficiency
  • Improve cross-agency communication and collaboration

Meet transparency, governance, and compliance requirements

Featured Solutions

Governance for SharePoint

Optimize your SharePoint investment, make it compliant, and control SharePoint site proliferation. Implement behind-the- scenes transforming changes that meet records management requirements without disturbing users’ daily activities.

Benefits:

  • Make your SharePoint records DoD 5015.2 compliant
  • Automatically archive site collections, sites, document libraries
  • Manage files larger than 50 MB, rich media files—images, audio, and video—and engineering (CAD) drawings
  • Automatically handle site provisioning and archiving
  • Streamline processes with graphical and rules-based workflow
  • Capture paper-based information
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Digital Records Compliance

Capture and compliantly manage agency records in digital form, from email and documents to photos and social media. Auto-classify and make them searchable from origination to final disposition—from the world’s top Government Records Management technology provider.

Benefits:

  • Save time, money, and improve performance by organizing your agency’s information and linking it to daily tasks
  • Meet records compliance mandates and standards (MoRec 2010, DOD 5015.2)
  • Streamline work with fully automatic document categorization and filing
  • Speed implementation with fast, easy out-of-the-box integration
  • Slash legal costs with eDiscovery
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Human Capital Management

Streamline and improve your agency human capital processes in 90 days or less. Our flexible case management and employee self-service experience helps manage and deliver Human Capital services supporting recruitment, on-boarding, training, benefits, appraisals, and more out of the box.

Benefits:

  • Increase HR staff productivity and compliance
  • Provide better service to employees
  • Use flexible, collaborative case and knowledge management
  • Improve performance visibility
  • Eliminate paper-based employee files and processes
Learn more

Solutions

OpenText Solutions for Public Sector

Governance for SharePoint

Optimize your SharePoint investment, make it compliant, and control SharePoint site proliferation. Implement behind-the- scenes transforming changes that meet records management requirements without disturbing users’ daily activities.

Benefits:

  • Make your SharePoint records DoD 5015.2 compliant
  • Automatically archive site collections, sites, document libraries
  • Manage files larger than 50 MB, rich media files—images, audio, and video—and engineering (CAD) drawings
  • Automatically handle site provisioning and archiving
  • Streamline processes with graphical and rules-based workflow
  • Capture paper-based information
Learn more

Digital Records Compliance

Capture and compliantly manage agency records in digital form, from email and documents to photos and social media. Auto-classify and make them searchable from origination to final disposition—from the world’s top Government Records Management technology provider.

Benefits:

  • Save time, money, and improve performance by organizing your agency’s information and linking it to daily tasks
  • Meet records compliance mandates and standards (MoRec 2010, DOD 5015.2)
  • Streamline work with fully automatic document categorization and filing
  • Speed implementation with fast, easy out-of-the-box integration
  • Slash legal costs with eDiscovery
Learn more

Human Capital Management

Streamline and improve your agency human capital processes in 90 days or less. Our flexible case management and employee self-service experience helps manage and deliver Human Capital services supporting recruitment, on-boarding, training, benefits, appraisals, and more out of the box.

Benefits:

  • Increase HR staff productivity and compliance
  • Provide better service to employees
  • Use flexible, collaborative case and knowledge management
  • Improve performance visibility
  • Eliminate paper-based employee files and processes
Learn more

Financial and Audit Compliance

Capture all purchasing and contract documentation. Make it searchable and easily retrieved for daily reference, audits, or litigation.This application was designed to meet the rigorous requirements of government accounting systems and audits.

Benefits:

  • Lower financial risks, simplify and unify financial, procurement, and contract recordkeeping
  • Address material deficiencies and save time by unifying compliant supporting documents with ERP transactions
  • Create a single source of truth for agency financial information
  • Reduce audit impact with sample packages automatically assembled for auditors by the system.
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ERP Augmentation

Extend ERP capabilities to include content lifecycle management, improved compliance, and cost-effective archiving

Benefits:

  • Increase ERP value to mission with ECM functionality—workflow, unified searchable documentation, automatic classification and archiving/disposition
  • Cut operating costs by eliminating duplicate IT environments, related support, and supporting multiple back ends (ERP/non-ERP)
  • The only DoD 5015.2 certified Records Management capability paired with SAP, Oracle and other ERP systems
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Constituent Services

Meet citizens’ service needs and streamline multiple service delivery with a single, unified portal.

Benefits:

  • Fast service origination
  • Personalized communications for service changes, alerts, surveys
  • Quick and accurate new constituent account initiation
  • Automated status and performance reports for constituents, specialists, managers
  • Built-in compliance with laws, regulations, and policy
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Resource Center

Customer Stories

The holy grail for many organizations is to understand and maximise the value of their content. This deployment takes us one step closer to achieving that. The OpenText module is seamless and straightforward to use.

Benedict Chiu, IT Systems Analyst, South East Water

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We are very pleased with how effortless it has been to deploy the EES project for the DOI. It is a true testament to the strong and valuable partnership we have with OpenText. This project serves as a successful model for other government agencies looking to move their critical business information to the cloud.

Michael Beck, President and Chief Executive Officer, The IQ Business Group

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