Learn More About How OpenText Can Help You
- Customer Testimonials
We understand the importance of protecting your OpenText technology investment. That’s why we’ve built a support organization on the foundation of customer success.
“Customer Service is a key differentiator for almost any business, and OpenText continues to demonstrate its commitment to that core value.”
—Simon Williams, Global Practice Director – IT Service Delivery at Hatch
Our global network of product specialists and customer service representatives is focused on strengthening relationships with customers and making them more successful with their OpenText implementation.
Like taking your car to a knowledgeable mechanic at your local dealership, OpenText understands the importance of working with someone who understands your problem and the steps necessary to get you where you need to go.
Our investment in training, diagnostic utilities and knowledge bases helps ensure Customer Service employees have the troubleshooting, critical thinking, and analytical skills necessary to rapidly resolve your most urgent issues and keep your IT operations running effectively and without interruption.
OpenText's customer experience initiatives leverage customer insight and metrics into the strategic and tactical decision-making processes throughout the organization. As a result of OpenText's Voice of the Customer initiatives, the company has realized measured improvements in customer satisfaction and loyalty, and has experienced significantly more employee engagement and commitment to customer experience excellence. OpenText customers will increasingly feel the benefits of these initiatives as longer term strategic implementations begin to impact the customer experience in day-to-day interactions.
OpenText Protect Family of Support Programs
20 million seats across 13,000 corporate deployments in 114 countries and 12 languages use OpenText solutions to bring people together, share knowledge and achieve excellence.
Below are some customer support testimonials that highlight how OpenText Customer Support helps our customers get the most out of their investment in our software solutions and help ensure end-user adoption.
OpenText Support contributes to successful ECM deployment for Hatch
OpenText Premier Support accelerates issue resolution and optimizes product deployment
Los Angeles Air Force Base
OpenText Premier Support provides multiple benefits for Los Angeles Air Force Base
OpenText Premier Support provides invaluable ongoing service to PNM Resources
Stikeman Elliott LLP
OpenText Premier Support ensures uninterrupted service at Stikeman Elliott LLP
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