MEAG

MEAG switches to electronic files with OpenText

MEAG uses OpenText ECM Suite to deliver the necessary integration into their business processes and IT environment

Converting to electronic document distribution and management has given the appropriate staff access to all the relevant documents and information that they need. This has enhanced the transparency of our processes, improved their quality and reduced the risk of document loss to zero. We have also substantially improved our customer service. In short, we have achieved all our project goals.

— Thomas Lange, Project Manager, MEAG

Challenge

MEAG wanted to reduce the risk of error or loss and create a manual interface between their ERP system and files to optimize the organization of processes in the form of a modern real estate management system.

Value

• Centralised storage of tenant and property information from a wide range of systems, including ERP, in central electronic files
• End-to-end electronic support of the documentation processes
• Single source for all departments to simultaneusly access information
• Process-oriented, inter-departmental and parallel processing of customer enquiries
• Definitive and complete information to customers
• Enhanced process efficiency and quality, improved customer service, less risk

About

MEAG is the asset manager for the Munich Re and ERGO Insurance Group. With managed assets of approximately EUR 182 billion, it is one of Europe’s leading asset management companies. MEAG manages real estate assets worth EUR 13 billion. The regional companies provide efficient local property management for the German real estate sector.

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