Bell Canada

Staying compliant ‘inside the box’

Kiosk of electronic regulatory information helps Bell Canada assure compliance with government agencies.

As a result of implementing OpenText ECM, Bell Canada has recognized improved productivity and efficiency, as well as time saved related to our employees’ abilities in finding, accessing and retrieving vital regulatory documentation. Our ability to effectively comply with CRTC regulations has been critical to managing risk and protecting Bell Canada's public image and brand.

— Sonia Diaz-Sotomayor, Associate Director Regulatory Information Services

Challenge

Bell Canada sought to establish a centralized, Web-based library to hold more than half a million records to simplify compliance with the regulations of government departments and regulatory agencies.

Value

Bell has been able to ensure compliance with CRTC regulations and effectively handle new tariff or regulatory processes. The company has created a centralized system for regulatory information, and improved business process management, productivity and efficency.

About

Bell is the Canadian leader in communications with 28 million customer connections including telephone services, wireless communications, high-speed Internet, digital television and voice-over-Internet Protocol.

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