Global
France
Germany
JapanCustomer Service
In a business dealing mostly with commodities, meeting customer expectations and ensuring a high level of service is a key competitive differentiator. Excellent customer service has a significant impact on profitability within oil and gas organizations. Holistic customer service involves processes such as compliance management, customer self-service and customer interaction management.
Open Text solutions for customer service deliver this functionality with the following components:
Software: Document Management, Business Process Management, Livelink ECM - Customer Information Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Increase customer confidence
KPI: Improved customer satisfaction ratings
GOAL: Reduce customer complaints
KPI: Marked reduction in customer complaints
Goal: Reduce costs associated with customer interaction/transactions
KPI: Increased level of customer self-service adoption
