Global
France
Germany
JapanCustomer Relationship Management
Customer Relationship Management (CRM) solutions help Utilities companies capture, monitor, store and track all critical information about customers and partners. CRM systems offer great visibility into an organization's sales pipelines and customer accounts for service, but do not manage all the other information that today’s Utility company needs. The enormous volume of customer and partner information is overwhelming.
Open Text ECM solutions for CRM reduce the effort required to create sales documents, speed contract negotiations, and share information with customers and partners in a timely, effective manner. With Open Text ECM solutions, service centers gain robust search capabilities and easy access to customer information, service history, and partner information.
Open Text solutions for customer relationship management deliver this functionality with the following components:
Software: Business Process Management, Collaboration & Community Management, Extensions for SAP Solutions, Extensions for Siebel, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Increase data transparency
KPI: Increased public trust
GOAL: Optimize customer interaction
KPI: Improved customer satisfaction ratings
GOAL: Reduce administration costs
KPI: Administration costs as percentage of revenue
