Global
France
Germany
JapanAccounts Receivable & Collections Management
Many Utilities companies use enterprise resource planning (ERP) solutions, which offer core Accounts Receivable functionality on their own, but do not offer tools to automate financial relationships with customers and vendors. Enterprise Content Management (ECM) solutions from Open Text for Accounts Receivable revolve around financial relationships with your customers. The Accounts Receivable collection process is the most important one, since debt collection is typically a tedious and time-consuming, paper-driven process involving many documents.
With Open Text ECM solutions for Accounts Receivable & Collections Management, and Billing Inquiry, Utilities companies can reduce day sales outstanding through simpler dispute management by having all relevant documents at hand. Electronic Bill Presentment gives your customers self-service opportunities and lowers collection costs. Customer Master Data Management enhances your data creation process and data accuracy. The Lockbox solution improves the visibility of your organization’s lockbox with the benefits of document imaging.
ECM solutions from Open Text for Accounts Receivable & Collections Management deliver this functionality with the following components:
Software: Extensions for SAP Solutions
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Reduced days sales outstanding
KPI: Increased revenue
GOAL: Lower collections costs
KPI: Increased revenue
GOAL: Improved customer relations
KPI: Improved customer satisfaction ratings
