Knowledge Management

• Brochures & Whitepapers
• Customer Successes

• Livelink ECM - Collections Server
• Livelink ECM - Discovery Server
• Livelink ECM - eDOCS KM
• Livelink ECM - eDOCS SearchServer
• Livelink ECM - Federated Query Server
• Livelink ECM - Knowledge Management
• Livelink ECM - Library Management

eDOCS KM

The basis for sound knowledge management strategies

Every organization generates vast amounts of information while conducting business; yet few organizations are able to leverage it all to generate new opportunities or capitalize on collective knowledge assets. Employees duplicate existing work, new employees often don't know where to look for information, customers make decisions to buy elsewhere, and partners miss strategic opportunities-all because they couldn't find relevant information when they needed it.

Livelink ECM - eDOCS KM is a complete information search and categorization solution with a single, logical point of access. It enables organizations to use their information to create real world business solutions, gain competitive advantage, and improve profitability.

Livelink ECM - eDOCS KM is an integral component of the Livelink ECM platform that dramatically improves the way organizations manage their knowledge assets. It allows users to conduct single, unified searches across multiple structured and unstructured information sources including document and records management systems, Lotus Notes, Microsoft Exchange, Websites, file repositories, and data sources such as relational databases to provide a truly amalgamated result set. Intuitive interfaces allow information to be "virtually" organized through knowledge maps and taxonomies while agents continually mine and deliver new information as it is generated.

• Features

The following features are some of the key capabilities of Livelink ECM - eDOCS KM:

• Perform federated searches across multiple information sources and get the most up-to-date data.

• Find relevant information faster.

• Search using neutral language without the need for complex search languages or syntax.

• Preview documents via summaries to quickly determine relevance.

• Use highly scalable architecture that allows organizations to keep pace with user and information growth.

• Provide a business view of indexed information via Knowledge Map without replicating data or moving file.

• Discover automatically classified information through taxonomies.

• Provide search capability seamlessly where people work with out-of-the-box client interface for Microsoft Outlook.

• Ensure secure retrieval across all information sources.

• Retrieve information even if search terms or words in documents are misspelled.

• Dynamically group result sets by concept with results list clustering.