Extensions for SAP® Solutions

• Brochures & Whitepapers
• Customer Successes
• SAP Partnership

• Livelink ECM - Accounts Payable for SAP® Solutions
• Livelink ECM - Customer Information Management
• Livelink ECM - Data Archiving for SAP® Solutions
• Livelink ECM - Document Archiving for SAP® Solutions
• Livelink ECM - Document Management for SAP® Solutions
• Livelink ECM - Employee Information Management
• Livelink ECM - Supplier Information Management
• Livelink ECM - Shared Document Access
• Livelink ECM - Vendor Invoice Management for SAP® Solutions
• Open Text Contract Management (SAP® xApps™ Certified)
• Open Text Extended ECM for SAP Solutions

Document Management for SAP^® Solutions

Extend your SAP system with a process-oriented and application-spanning view of all business documents and data

Your business processes interact with many different SAP modules and systems, as well as different non-SAP systems. From SAP ERP, to SAP CRM and SAP RM, you must ensure that you have a complete and accurate understanding of your business processes and the significance of the output.

Livelink ECM - Document Management for SAP Solutions is SAP module and system independent, and assures complete transparency of your business processes.

Going far beyond standard document scenarios in the SAP environment, Document Management for SAP Solutions adds a process-oriented view to all business documents and data, plus real document management capabilities.

Users are provided with a Windows Explorer-like navigation structure that gives them a document-centric view of business processes. Even occasional users can securely retrieve content using the customizable folder navigation structures.

Document Management for SAP Solutions is embedded in standard SAP user interfaces like SAPGUI and SAP Portal, eliminating additional client rollouts and reducing total cost of ownership.

Integration with SAP CRM

Document Management for SAP Solutions integrates with SAP CRM. For example, it helps you provide state-of-the-art customer service by giving your employees rapid access to relevant customer data and documents, regardless of which application they're working in - SAP CRM, SAP ERP, SAP RM, or other business applications such as Microsoft Office.

Document Management for SAP Solutions also enables you to access documents from different systems within SAP CRM, such as customer correspondence, orders, invoices or data generated within your SAP environment. This is achieved regardless of whether the information originates from SAP systems operating in various business divisions, host systems or your own homegrown applications. Customer-related data and documents are displayed in an organized folder structure independent of the SAP module or transaction.

Document Management for SAP Solutions accelerates front-office processes and caters to your customers. When a customer calls your hotline, your Customer Service Representative has immediate, secure access to all of their documents and correspondence, which are stored in an easy-to-navigate folder structure. The service representative can immediately access what they need and assist them without delay or callbacks.

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