Extensions for SAP® Solutions

• Brochures & Whitepapers
• Customer Successes
• SAP Partnership

• Livelink ECM - Accounts Payable for SAP® Solutions
• Livelink ECM - Customer Information Management
• Livelink ECM - Data Archiving for SAP® Solutions
• Livelink ECM - Document Archiving for SAP® Solutions
• Livelink ECM - Document Management for SAP® Solutions
• Livelink ECM - Employee Information Management
• Livelink ECM - Supplier Information Management
• Livelink ECM - Shared Document Access
• Livelink ECM - Vendor Invoice Management for SAP® Solutions
• Open Text Contract Management (SAP® xApps™ Certified)
• Open Text Extended ECM for SAP Solutions

Customer Information Management

The right customer information, in the right place, at the right time

Your customers want efficient, accurate responses to their inquiries. And you want to provide them with the high quality service that they expect, but you need to control costs at the same time. Livelink ECM – Customer Information Management from Open Text can help you do both by providing your sales and customer service staff with the right customer information, in the right place, at the right time. The reward for your company is higher customer satisfaction and repeat business, with reduced customer inquiry processing costs.

The right information is all information about the customer stored in all enterprise systems. The right place is the application where your customer service staff spends the most time working—Microsoft® Outlook®. The right time is when you need the information—now.

According to Klemens Bransmöller, CIO of ThyssenKrupp Nirosta, “Open Text products and solutions help us manage all business-critical documents in the context of our customer-related processes. Livelink ECM – Customer Information Management extends the integration of SAP-managed processes into the Microsoft Office environment by adding document-centric information. The combination of SAP, Microsoft and Open Text technologies provides our employees with simplified, automated, event-driven (internal and external) access to all process-centric (structured) and document-centric (unstructured) customer information through a standardized and familiar Microsoft Office interface. We expect that this optimized interaction between SAP, Microsoft and Open Text will further reduce our customer-centric transaction and process costs.”

• Features

• Uses information in customer email messages to search for related information across all enterprise systems

• Consolidates results and displays them in a special pane within Microsoft Office applications such as Microsoft Outlook or SAP GUI

• Uses single sign-on to transparently connect users to customer information in disparate enterprise systems

• Provides access to any type of information or business object stored in SAP systems, including SAP R/3® and mySAP™ CRM

• Manages the storage of office documents and emails, including attachments, in secure, long-term document formats

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