Financial Services


eDOCS IM

A feature-rich instant messaging solution that enables employees, customers, and business partners to collaborate in real-time


Benefits

  • Real-time collaboration

  • Capture corporate value

  • Enhance productivity through presence awareness

  • Secure and control access

Instant messaging (IM) is becoming critical for enterprise business communications. It enables real-time communication from anywhere — Web-based portals, cell phones, PDAs, pagers, and desktops. Organizations leverage instant messaging for real-time collaboration, fast decision-making, and cost effectiveness. IM enables teams to communicate in real-time through one-way text messaging, two-way text chats, and multi-participant conferencing.

Livelink ECM – eDOCS IM is an enterprise solution that enables employees, customers, partners, and suppliers to collaborate in real-time while meeting compliance requirements. Livelink ECM – eDOCS IM offers unique value in three areas: facilitating real-time collaboration, capturing corporate knowledge, and enhancing productivity. The integration of instant messaging functionality with Livelink ECM – eDOCS extends the range of managed enterprise content by introducing the ability to treat instant messages as “records” with the appropriate audit trails, archiving, and disposition policies.

  • Features

The following features are some of the key capabilities of Livelink ECM - eDOCS IM:

  • Securely communicate in real-time with other employees, customers, partners and suppliers

  • View user presence in context, e.g. project team members, community membership, document owners

  • Capture discussions in repository with full metadata profile, flexible access permissions

  • Convert real-time discussion to threaded discussion for continuation after a meeting ends

  • Initiate discussions in context, from within a project or folder or in relation to a specific document

  • Share documents and other content with discussion participants

  • Transfer files and share links to files in document libraries, communities, and projects

  • Control personal “buddy” list in conjunction with centrally managed corporate groups

  • Control own availability and presence to other users, e.g. away, busy, in meeting, unavailable

  • React immediately to incoming high priority alerts from integrated applications, e.g. overdue tasks, document to approve

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Downloads

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