Customer Successes

Below are some customer success stories that highlight how the Business Process Management components of the Open Text ECM Suite are helping a variety of companies improve efficiency and enhance productivity.

AlintaGas
AlintaGas is Western Australia’s principal natural gas supplier and distributor. The company provides natural gas supply and products to almost 400,000 customers. When AlintaGas needed a process management system, they turned to Open Text…

• Download the AlintaGas Success Story

CBC Radio
CBC Radio-Canada, Canada's national public broadcaster, is one of the largest cultural institutions in the country. CBC provides services to Canadians in English, French and eight aboriginal languages through its full-services Web sites and local/regional stations and affiliates. When CBC Radio-Canada needed a business process automation solution, they turned to Open Text...read more

City of Calgary
Calgary, located at the foothills of Alberta's Rocky Mountains, is the fifth-largest city in Canada. As a city with an ever-expanding population, Calgary experiences rapid property growth and substantial increases in the number of property and business assessments. When the City of Calgary needed a solution to streamline property assessment processes, they turned to Open Text...read more

E-Plus
A subsidiary of the Dutch company KPN, E-Plus is the third-largest cellular phone network in Germany. When E-Plus needed a business process management solution, they turned to Open Text...read more

FSMB
Comprised of over 70 medical licensing and disciplinary boards in the United States and its territories, Federation of State Medical Boards (FSMB) is a recognized industry leader in medical licensure and discipline. When FSMB needed to streamline the credentials verification process, they turned to Open Text...read more

Genzyme
Genzyme, a biotechnology company founded in 1981, has approximately 9,500 employees, with over 70 locations across 30 countries—including 17 manufacturing sites and 9 genetic testing labs. When Genzyme needed to ensure they had access to the most recent versions of business critical documents such as Standard Operating Procedures (SOPs) for their  Manufacturing, Quality, and any operation that has an effect on their products, they turned to Open Text…read more

International Tracing Service
Since 1943, the International Tracing Service (ITS), located in Bad Arolsen, Germany, has been searching for civilians missing or displaced during World War II, helping separated families reunite, and providing official acknowledgement of internment or persecution. When the International Tracing Service needed to expand their existing database systems to include a process management solution, they turned to Open Text...read more

Landesversicherungsanstalt (LVA) Rheinprovinz
The Landesversicherungsanstalt (LVA) Rheinprovinz has more than 4,000 employees and handles nearly seven million insurance policies, making it one of Germany’s largest regional insurance providers. When LVA needed a solution for managing electronic files and digital signatures, they turned to Open Text...read more

MAN Nutzfahrzeuge
MAN Nutzfahrzeuge Group, a leading international provider of commercial vehicles and transport solutions, implemented an electronic vehicle document solution based on TCP. The solution is used to manage and store documentation for over 87,000 vehicles each year. This documentation must be kept for 15 years to mitigate the risk of legal obligations relating to product liability. In addition to mitigating risks, the TCP-based solution streamlined product development processes, reducing change requests in the later stages of the development process. …read more

Metro Group
Employing over 240,000 staff in 28 countries, the Metro Group is one of the major commercial groups in Europe and the fourth-largest in the world. In 2003, the organization achieved a turnover of approximately 53 billion euros. When Metro Group needed a business process management solution, they turned to Open Text...

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Murphy Oil
Murphy Oil Corporation is a worldwide oil and gas exploration and production company with refining and marketing operations in the United States and the United Kingdom. When Murphy Oil needed a business process automation solution, they turned to Open Text...read more

Nortel Networks
Nortel Networks is one of the world's largest suppliers of digital network solutions, with approximately 80,000 employees worldwide, spread across 150 different geographical locations. When Nortel needed an Enterprise Content Management (ECM) solution to manage its HR processes and to enable rapid information access, they turned to Open Text...read more

Siemens A&D
The Siemens Automation and Drives Group in Nuremberg/Erlangen, Germany, is the world’s leading producer in the automation and drive industries. Engineering drawings, parts lists and customer service documents are created throughout the entire product lifecycle at Siemens A&D. In order to provide end-users with instant access to all archived structured and unstructured information, Siemens A&D turned to Open Text...read more

United States Air Force
The mission of the U.S. Air Force is to defend the United States and protect its interests through air and space power. When the United States Air Force needed an Enterprise Content Management (ECM) solution for collaboration and business process management, they turned to Open Text...read more

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