Open Text Content Services

A Major Advancement in Unifying People, Process, and Content

Content Services form the basis for Open Text’s next-generation content management framework and takes a unique, repository-agnostic approach to ECM, thereby eliminating the content and process silos created by different business systems by detaching the information worker experience from the underlying content repositories.

In short, Open Text Content Services deliver business content from applications such as Microsoft SharePoint, SAP, and Oracle, to users in the interface they most commonly use – from Microsoft Office or Microsoft Outlook to Windows Explorer. They enable enterprise content flows throughout the organization that increase productivity, improve process efficiencies, and helps ensure adherence with established archiving and records management policies to consistently manage information retention and compliance mandates.

Open Text Content Services enable information workers to manage and exploit all content types in a unified way at three critical levels and are comprised of the following core elements:

• Open Text Enterprise Connect – a revolutionary new user interface paradigm with customizable views of business content.

• Open Text Enterprise Process Services – offering a comprehensive set of enterprise process services to help organizations put content in the hands of users when and where they need it - in the context of the business process they are supporting.

• Open Text Enterprise Library Services – providing a trusted repository to consistently enforce and manage retention schedules, corporate governance, and regulatory compliance policies for all content types enterprise-wide.