In most countries, broadband development continues to grow rapidly, with hundreds of thousands of new connections annually. This inevitably requires the network to be augmented. In the case of one major telecommunications network, engineers were receiving a four-figure number of new network jobs each day.
Typically a range of information might be needed, from local street-works information to stores required, specific safety and installation instructions for network builds. This information could be stored in different systems and delivered in different ways, leading to downtime for the engineering team and vehicles.
Collaboration and document management are a powerful combination that helps create, control, store, revise and distribute electronic information, which yields greater efficiencies across global businesses. Web-based document management solutions can act as a document collection and distribution mechanism. These solutions allow you to have a single, central, and comprehensive set of procedures, drawings, equipment, information etc. that can be delivered to the engineering team for design build – ensuring that staff can access and follow required procedures.
ECM solutions from Open Text deliver this functionality with the following components:
Software: Document Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
GOAL: Reduce costs through reduced network build
KPI: Reduced downtime in field force
GOAL: Increase productivity
KPI: More jobs completed
GOAL: Reduce SLA or customer pledge failures
KPI: Improved percentage of incremental network build jobs on deadline