Manufacturing

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Cross-Selling
• Customer Relationship Management
• Environmental, Health & Safety
• Facilities, Fleet & Equipment Management
• Field Maintenance
• Intellectual Property Management
• Issue Resolution
• Knowledge Transfer
• Order-to-Delivery
• Performance Monitoring
• Product Marketing
• Project Support
• Purchase Order Changes
• Quality Management
• Requisition Approval
• Research & Development Administration
• Sales Operations
• Sales Order Management
• Services Delivery
• Vendor Selection

Services Delivery

Open Text solutions support service delivery by enabling you to manage projects, bringing harmony between structured processes and unstructured content. Features include:

• Project and Program Management solutions that support distributed collaboration

• Standard templates for reports, content and processes

• Stage-and-gate methodology for managing and controlling complex programs consisting of multiple project activities

• Access to product and customer data and documents required to understand deliverables and work within contract terms

• Solutions that enable service delivery staff to quickly access expertise and obtain responses to any urgent requests that may impede progress, with secure access via standard Web browser

Enterprise Content Management (ECM) solutions from Open Text deliver this functionality with the following components:

• Software: Archiving & Imaging, Business Process Management, Extensions for SAP® Solutions, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.