Manufacturing

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Cross-Selling
• Customer Relationship Management
• Environmental, Health & Safety
• Facilities, Fleet & Equipment Management
• Field Maintenance
• Intellectual Property Management
• Issue Resolution
• Knowledge Transfer
• Order-to-Delivery
• Performance Monitoring
• Product Marketing
• Project Support
• Purchase Order Changes
• Quality Management
• Requisition Approval
• Research & Development Administration
• Sales Operations
• Sales Order Management
• Services Delivery
• Vendor Selection

Knowledge Transfer

Enterprise Content Management (ECM) solutions from Open Text for Knowledge Transfer support knowledge transfer at all levels of an organization and extend out to your suppliers and customers. The result is increased quality of service and satisfied customers. Open Text solutions organize collaborative knowledge centers that support the diverse needs of your service representatives, partners and customers. The knowledge center can be extended to support communities of practice to further facilitate information exchange and access to expertise information. Open Text learning management solutions enable you to provide effective, Web-based training to your service representatives, partners and customers to guarantee that your customers are satisfied.

ECM solutions from Open Text for Knowledge Transfer deliver this functionality with the following components:

• Software: Document Management & Collaboration, eLearning & Corporate Training, Knowledge Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.