Manufacturing

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Cross-Selling
• Customer Relationship Management
• Environmental, Health & Safety
• Facilities, Fleet & Equipment Management
• Field Maintenance
• Intellectual Property Management
• Issue Resolution
• Knowledge Transfer
• Order-to-Delivery
• Performance Monitoring
• Product Marketing
• Project Support
• Purchase Order Changes
• Quality Management
• Requisition Approval
• Research & Development Administration
• Sales Operations
• Sales Order Management
• Services Delivery
• Vendor Selection

Cross-Selling

Many organizations leverage the interactions that take place while servicing inquiries to inform customers about new product and service offerings. Enterprise Content Management (ECM) solutions from Open Text for cross-selling enable you to deliver the product information to the services representatives in a timely manner within the context of the customer interaction.

• Customer folder provides access to data and documents across an entire transaction and can also include information about related offers

• Knowledge Center and Community of Practice provides a collaborative channel for disseminating product information

• eLearning solutions enable you to deliver just-in-time, rich-media, training to services representatives to launch new products and campaigns

ECM solutions from Open Text for cross-selling deliver this functionality with the following components:

• Software: Archiving & Imaging, Business Process Management, Document Management & Collaboration, eLearning & Corporate Training, Extensions for SAP® Solutions, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.