Manufacturing

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Cross-Selling
• Customer Relationship Management
• Environmental, Health & Safety
• Facilities, Fleet & Equipment Management
• Field Maintenance
• Intellectual Property Management
• Issue Resolution
• Knowledge Transfer
• Order-to-Delivery
• Performance Monitoring
• Product Marketing
• Project Support
• Purchase Order Changes
• Quality Management
• Requisition Approval
• Research & Development Administration
• Sales Operations
• Sales Order Management
• Services Delivery
• Vendor Selection

Sales Operations

While today's sales organizations depend on email, they also depend on information that cannot be effectively managed or controlled using email alone. Sales plans, forecasts, product information and feedback on sales effectiveness must be available in a secure, easy-to-use manner.

Open Text Enterprise Content Management (ECM) solutions provide secure, Web-based collaboration to support sales planning and forecasting processes with routing for review and approval, and access to reports and business intelligence needed to evaluate sales effectiveness. Our solutions provide a single platform for transferring knowledge to sales teams, so companies can quickly build sales expertise, deliver more effective content and make fast adjustments to initiatives to meet changing market conditions.

ECM solutions from Open Text for Sales Operations deliver this functionality with the following components:

• Software: Document Management & Collaboration, eLearning & Corporate Training, Extensions for SAP® Solutions, Report & Output Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.