Manufacturing

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Cross-Selling
• Customer Relationship Management
• Environmental, Health & Safety
• Facilities, Fleet & Equipment Management
• Field Maintenance
• Intellectual Property Management
• Issue Resolution
• Knowledge Transfer
• Order-to-Delivery
• Performance Monitoring
• Product Marketing
• Project Support
• Purchase Order Changes
• Quality Management
• Requisition Approval
• Research & Development Administration
• Sales Operations
• Sales Order Management
• Services Delivery
• Vendor Selection

Issue Resolution

Effective issue resolution requires that enterprise content is readily available to customers and service representatives with all of the context about the customer, the product and the incident necessary for rapid resolution. For those incidents that cannot be resolved immediately, Open Text solutions enable you to implement processes that direct the issue to the right person in a timely manner.

Enterprise Content Management (ECM) solutions from Open Text for Issue Resolution deliver this functionality with the following components:

• Software: Archiving & Imaging, Business Process Management, Document Management & Collaboration, Extensions for SAP® Solutions, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.