Insurance

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• Brand Management
• Claims Management
• Contract Management
• Customer Analysis & Marketing
• Customer Service/Dispute Management
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• Policy Changes & Information
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• Sales Force Management
• Underwriting & Policy Issuance

Contract Management

Contracts and insurance policies define loss, coverages, payable amounts, and coverage period. They may contain numerous standard and non-standard clauses and many elements of dynamic and static information that must be maintained, evaluated, analyzed, and recorded within and beyond the period of coverage.

Enterprise Content Managment (ECM) solutions for insurance maintain and record actual contracts and even record how a specific version developed. They combine core competency in legal contract development with insurance expertise in property and casualty, reinsurance, and life contracts. The solutions will also help your organization with managing the details that reflect how certain clauses are employed in the industry or where certain contracts have been successful or not. This helps improve the results of underwriting and risk management processes and ultimately, the bottom line.

ECM solutions from Open Text for contract management deliver this functionality with the following components:

• Software: Business Intelligence, Business Process Management, Document Management & Collaboration, Extensions for Oracle, Extensions for SAP Solutions, Livelink ECM - Contract Lifecycle Management, Records Management, Workflow

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.