Global
France
Germany
JapanClaims Management
Customer satisfaction with claims handling is a key ingredient to success and must be well managed. It is a major reason for increased renewals, referrals, and recommendations. Properly managed and maintained information allows your organization’s claims department and adjusters to get the knowledge they need, when they need it.
An Enterprise Content Managment (ECM) claims solution manages the documentation process from initial notice of loss through the claims adjustment process to claims settlement. It tracks, maintains, and records all the necessary claims submittal information.
ECM solutions from Open Text for claims management deliver this functionality with the following components:
Software: Business Intelligence, Business Process Management, Document Management & Collaboration, High Volume Document Processing, Report & Output Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
Reduced administration, improved business processes
Improved customer service
Reduced operating costs & increased efficiency
Key Performance Indicators
Customer satisfaction
Combined ratio
Loss ratio
