In an industry where the fluctuations of soft and hard markets are inevitable over time, improving underwriting efficiency in the high-volume, low-dollar personal lines market is a core strength of Enterprise Content Management (ECM). Open Text provides the ability to track and maintain policies and applications from the moment the request for coverage is received to the time it is delivered to the customer to the expiry or cancellation date.
ECM solutions from Open Text for underwriting and policy issuance deliver this functionality with the following components:
Software: Business Process Management, Document Management & Collaboration, Link, Knowledge Management, Report & Output Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Improved customer service
Increased transparency & accountability
Reduced error rate
Reduced operating costs
Increased efficiency
Customer satisfaction
Percent of premium from new products
Application to policy cycle time