Insurance

• Best Practices
• Brochures & Whitepapers
• Business Benefits
• Business Goals
• Customer Successes
• News & Events
• Open Text Services

• Brand Management
• Claims Management
• Contract Management
• Customer Analysis & Marketing
• Customer Service/Dispute Management
• Market Research & Product Ideas
• Policy Changes & Information
• Product Development & Implementation
• Regulatory Compliance
• Sales Force Management
• Underwriting & Policy Issuance

Claims Management

Customer satisfaction with claims handling is a key ingredient to success and must be well managed. It is a major reason for increased renewals, referrals, and recommendations. Properly managed and maintained information allows your organization’s claims department and adjusters to get the knowledge they need, when they need it.

An Enterprise Content Managment (ECM) claims solution manages the documentation process from initial notice of loss through the claims adjustment process to claims settlement. It tracks, maintains, and records all the necessary claims submittal information.

ECM solutions from Open Text for claims management deliver this functionality with the following components:

• Software: Business Intelligence, Business Process Management, Document Management & Collaboration, High Volume Document Processing, Report & Output Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.