U.S. Federal Government
- Budget & Resource Planning Operations
- Community & Social Services
- Controls & Oversight
- Defense, National Security & Intelligence Operations
- Education, Science & Innovation
- Energy, Environmental & Natural Resource Management
- Information & Technology Management
- Internal Risk Management & Mitigation
- Law Enforcement, Judicial Activities & Corrections
- Property Management
- Public Affairs
- Records & Statistics Management
- Regulatory Development
Open Text Solutions for U.S. Federal Government: Best Practices
Best Practices provide typical business content developed through our successful Government agency and military organization deployments, with proven services that help you design, finalize, validate and implement your chosen solutions to address your business needs and to achieve the expected business benefits. Example business content gives you a head-start in configuration, while software integration, functionality extension and adaptation services are available as required. Open Text Learning Services help with user training to encourage user acceptance leading to a successful deployment that achieves and sustains program performance.
Adoption and expansion of Enterprise Content Management (ECM) within an organization occurs iteratively by building on a series of incremental successes. To proceed to the next level of adoption, you must make sure you have achieved success in the previous stage:
Stage 1: An ECM solution focused on a specific departmental business problem
Stage 2: The adoption of the same ECM solution that was deployed to one group in stage 1 to other departments
Stage 3: Multiple solutions are adopted within the same department – the original ECM solution is extended by other ECM components
Stages 4-6: Enterprise deployments from standardization, proliferation into multiple different applications, to extension beyond the organization
To mitigate risk and increase success for each adoption stage, you need a proven framework. Our deployment framework demonstrates the sequencing of tasks and resources involved in workstreams, prioritizing some workstreams over others depending on the adoption stage.
Stage 1: Specific departmental business problem
This chapter of the ECM Methods book explores best practices in deploying stage 1 of an ECM solution – adoption by a single department.
Stage 2: Adoption by other departments
This chapter of the ECM Methods book explores best practices in deploying stage 2 of an ECM solution– adoption by other departments.
Stage 3: Extension of the original ECM solution within the department
This chapter of the ECM Methods book explores best practices in deploying stage 3 of an ECM solution – adoption of multiple solutions within the same department.
Additional Resources
Establishing the ECM standard for the organization after having successfully completed stages 1 through 3:
Stage 4 “It’s enterprise first, deployment second” – considerations when the organization decides on an ECM solution as an enterprise standard.
Stage 5 The proliferation of the ECM standard into multiple different applications throughout the enterprise.
