Utilities
- Best Practices
- Brochures & Whitepapers
- Business Benefits
- Business Goals
- Customer Successes
- News & Events
- Open Text Services
- Accounts Payable
- Accounts Receivable
- Billing Inquiry
- Campaign Management
- Capital Projects & Plant Engineering
- Beschwerdemanagement
- Customer Relationship Management
- Customer Resource Management
- Environmental Health Safety & Quality Management
- Inventory Management
- Litigation Support
- Maintenance Management
- Service Contract & Entitlement Management
- Workforce Management
Open Text Solutions for Utilities: Business Benefits
The Utilities industry is undergoing a global transformation of expansion and diversification. To stay competitive, companies must focus on ever increasing customer expectations and service, demonstrate compliance with ever-increasing regulations, searching out alternate energy sources, and eliminate inefficiencies.
Among the many complex business issues inherent in the utility sector it is the unanticipated challenges that are the most costly. Managing infrastructure, people, processes, and investor confidence requires fast efficient access to disparate information from across the extended enterprise.
Open Text focuses on delivering content-centric solutions tailored for the business processes that drive organizations throughout the sector.
Open Text solutions deliver a framework for enterprise transparency and address a number of interconnected business that make the management and control of key documents in heavily regulated industries like Utilities more efficient and compliant. They let you react quickly to changing regulations in a competitive marketplace, which reduces costs, boosts productivity, ensures compliance and enhances your competitive advantage.
Open Text solutions for Utilities are based on a framework providing the right task and resource support for the processes in the industry's value chain.
Open Text Livelink ECM solutions enable oil and gas organizations to streamline internal processes, connect remote sites and disparate technologies, improve workforce productivity, and ensure regulatory compliance while leveraging existing investments.
Open Text solutions for Oil & Gas are based on a framework providing the right task and resource support for the processes in the industry's value chain.
Utility businesses need a solution that includes the following:
End-to-end lifecycle management of records
Enhances visibility into all contracts, deals, and commitments
Manages all capital project information
Simplifies user interface into all business information
Organizes records so that all information is easy to access
Manages email throughout deal lifecycle
Create self serve points for customers to work with
Manage the ever increasing customer, vendor, and business information and intellectual property of the corporation
Integration into SAP and other major systems
Resources
In order to succeed, companies need to know how to use the information that exists within and around their organizations to deliver better productivity and achieve competitive advantage.
The key questions to be asked are: How do they assess the return on investment (ROI)? How do they incorporate compliance and corporate governance into their daily business operations?
