Utilities

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• Accounts Payable
• Accounts Receivable
• Billing Inquiry
• Campaign Management
• Capital Projects & Plant Engineering
• Beschwerdemanagement
• Customer Relationship Management
• Customer Resource Management
• Environmental Health Safety & Quality Management
• Inventory Management
• Litigation Support
• Maintenance Management
• Service Contract & Entitlement Management
• Workforce Management

Customer Relationship Management

Customer Relationship Management (CRM) solutions help Utilities companies capture, monitor, store and track all critical information about customers and partners. CRM systems offer great visibility into an organization's sales pipelines and customer accounts for service, but do not manage all the other information that today’s Utility company  needs. The enormous volume of customer and partner information is overwhelming.

Open Text ECM solutions for CRM reduce the effort required to create sales documents, speed contract negotiations, and share information with customers and partners in a timely, effective manner. With Open Text ECM solutions, service centers gain robust search capabilities and easy access to customer information, service history, and partner information.

Open Text solutions for customer relationship management deliver this functionality with the following components:

Software: Business Process Management, Document Management, Extensions for SAP Solutions, Extensions for Siebel, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.