Telecommunications

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Bid Management
• Brand Asset Management
• Contract Management
• Customer Field Service Management
• Customer Problem Management
• Dealer Lifecycle Management
• Dealer Operations Management
• Disaster Recovery
• Field Force Support
• Major Customer Collaboration
• Marketing & Campaign Management
• Network Build
• Network Design
• Operations & Maintenance
• Order Fulfillment
• Processes Library
• Product Development
• Project Management
• Retail Inventory Management
• Sales Order Management

Dealer Lifecycle Management

Dealer lifecycle management encompasses recruiting, profiling and training challenges as well as planning and analysis of dealers. Telecommunications companies are critically dependent on a range of dealers to promote and sell their voice and data offerings to businesses and consumers. Effective dealer management through a full lifecycle can therefore have a direct, positive effect on revenue.

Open Text helps you address these challenges with Enterprise Content Management (ECM) solutions for Dealer Lifecycle Management. These solutions allow you to handle dealer contracts and other dealer management activities in a consistent and effective fashion. Dealer lifecycle management solutions provide tools that allow your organization to efficiently recruit and train staff and support document management and collaboration across global businesses.

ECM solutions from Open Text for Dealer Lifecycle Management deliver this functionality with the following components:

• Software: Document Management & Collaboration, eLearning and Corporate Training, Extensions for SAP Solutions

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.