Telecommunications

• Best Practices
• Brochures & Whitepapers
• Customer Successes
• News & Events
• Open Text Services

• Bid Management
• Brand Asset Management
• Contract Management
• Customer Field Service Management
• Customer Problem Management
• Dealer Lifecycle Management
• Dealer Operations Management
• Disaster Recovery
• Field Force Support
• Major Customer Collaboration
• Marketing & Campaign Management
• Network Build
• Network Design
• Operations & Maintenance
• Order Fulfillment
• Processes Library
• Product Development
• Project Management
• Retail Inventory Management
• Sales Order Management

Customer Field Service Management

The ability for resource planners to coordinate with field service network technicians determines the efficiency of your customer field service management. The back office must be able provide field technicians with up-to-date schedules and accurate customer information. The more information the back office can provide field service network technicians with, the better.

Our Enterprise Content Management (ECM) solutions for customer field service management help you to do so by better connecting your field service network technicians and back office with document management and collaboration.

ECM solutions from Open Text for Customer Field Service Management deliver this functionality with the following components:

• Software: Document Management & Collaboration

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.