Government - Public Sector

• Best Practices
• Customer Successes
• Open Text Consulting

• Budget & Resource Planning
• Budget Execution
• Budget Formulation & Preparation
• Case Management
• Constituent Services
• Contract Management & Administration
• Education
• Energy, Environment, & Natural Resource Management
• Grants Management
• Law Enforcement
• Property Management
• Public Affairs
• Public Tendering
• Records & Statistics Management
• Relationship Management

Case Management

The case management process involves all aspects of delivering services and benefits to meet a client’s needs. Sharing client information within an agency and with other public sector agencies in a way that complies with legal regulations is key to increasing efficiency, improving customer service and increasing regulatory compliance.

To manage the case management process efficiently and compliantly, extensive collaboration with automated workflows, notifications and audit trails are required to support predetermined case management processes from case initiation to legal filing. Enhanced visibility into case status is a critical requirement in supporting increasing demands of a constituency. Records management is a key requirement for case completion, digitally archiving case documents with an appropriate level of security.

Open Text helps you address these challenges with Enterprise Content Management (ECM) software solutions for Case Management.

• Software: Document Management & Collaboration

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.