Global
France
Germany
JapanServicing of Existing Customers
Correspondence (inquiries, complaints, billing disputes), statements, product performance information, and other customer-related documents all represent content that must be properly managed and secured. Working with various financial and operational systems, Enterprise Content Management (ECM) offers financial service providers an effective way to mitigate risk, reduce storage and management costs, and generate sustainable advantage.
Enterprise Content Management (ECM) solutions from Open Text for servicing of existing customers deliver this functionality with the following components:
Software: Archiving, Business Process Management, Document Management & Collaboration, Open Text Email Management, , High Volume Document Processing, Knowledge Management, Report & Output Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
24x7 customer self-service
Complaint management and tracking
Reduced error rate due to automated processes
Key Performance Indicators
Customer satisfaction index
Potential exploitation index
