Services Delivery

Open Text Enterprise Content Managment (ECM) solutions for Services Delivery support automotive service delivery by enabling you to manage projects, bringing harmony between structured processes and unstructured content. Features include:

  • Project and Program Management solutions that support distributed collaboration

  • Standard templates for reports, content and processes

  • Stage-and-gate methodology for managing and controlling complex programs consisting of multiple project activities

  • Secure, Web-based access to product and customer data and documents required to understand deliverables and work within contract terms

  • Solutions that enable service delivery staff to quickly access expertise and obtain responses to any urgent requests that may impede progress, with secure access via a standard Web browser

Open Text solutions for Services Delivery deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

 
 

Meet your Business Goals

GOAL: Improved customer service
KPI: Improved customer service ratings

GOAL: Streamlined business processes
KPI: Reduced administration costs

 

 

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