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Open Text Services

Dedicated to the successful deployment and support of Open Text solutions

We can help you successfully implement and deploy a complete enterprise-wide solution. Our goal is to ensure that you receive the performance you expect from your software investment with the right mix of the following:

• Consulting

• Support

• Training

• Hosting

• Consulting

Using a methodology honed over years of deploying solutions for enterprise or departmental use, Open Text consultants will help orchestrate the strategic planning, implementation and governance of solutions, or deliver rapid implementation and upgrade services to accelerate your return on investment.

Open Text Service Packages include tasks and deliverables defined to meet your needs based on our implementation framework. This framework provides the proven methods, procedures and guidelines to successfully roll out Enterprise Content Management (ECM) solutions.

• Operation Modeling: A business-first approach for helping you optimize your use of our solutions...read more

• Governance Assessment: Works through a comprehensive series of guidelines, procedures, best practices and compliance measures to establish the ongoing management of our solutions...read more

• User Experience: A user-centric approach that helps you optimize the use of our solutions...read more

• System Design: A consultancy service for customers who require architecture design advice for sizing new systems or scaling existing systems...read more

Open Text Consulting

• Support

By allowing each customer to select a level of service that corresponds with specific requirements, Open Text can deliver highly appropriate and effective service. We offer three levels of support:

• Software Maintenance Program (Standard)

• 24 x 7 Support

• Enterprise Support

Open Text Support

• Training

To ensure the long-term success of your Open Text product deployment, we provide educational support for the key stakeholder groups that are instrumental during the implementation and roll-out phases of your ECM solution:

• Implementation: Project Implementation Team

• Roll-out: User Communities, Functional Support Team

• Implementation & Roll-out: Executive Sponsors & Managers, Technical Support Team

Open Text Learning Services

• Hosting Services

Perhaps you are interested in an installed system, need time to build your hardware requirements, but want to get your project up and running immediately. As well, you may be faced with the additional challenges of getting support from internal IT resources or have budget restraints.

For these reasons, more and more companies are turning to hosted solutions. Open Text's Hosting Services provide an alternate method of deployment to achieve optimum performance without the administrative and implementation costs associated with installing and managing an in-house system.

Open Text Hosting