Customer Services

• Best Practices
• Brochures & Whitepapers
• Business Benefits
• Customer Successes
• Open Text Services

• Cross-Selling
• Field Maintenance
• Issue Resolution
• Knowledge Transfer
• Services Delivery

Field Maintenance

Open Text solutions enable direct access to system and maintenance information such as contracts, network drawings, manuals, and maintenance instructions. Livelink ECM can also be integrated with the enterprise application software that you use to manage scheduling and configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the unstructured content they need to perform their tasks.

Open Text solutions for Field Maintenance deliver this functionality with the following components:

• Software:

• Business Process Management, Document Management & Collaboration, Extensions for SAP Solutions

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

Activities

Field Maintenance involves Field Service Maintenance Management.

• Field Service Maintenance Management

  Open Text solutions for Customer Services enables direct access to system and maintenance information such as contracts, network drawings, manuals, and maintenance instructions. Our customer services solutions can also be integrated with the enterprise application software that you use to manage scheduling and the configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the  unstructured content they need to perform their tasks.
  
  

  • Solution Adaptations: Business Process Management, Document Management & Collaboration, Extensions for SAP Solutions

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