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Quality Management

Organizations must provide products that meet customer and regulatory requirements for quality. Quality management initiatives can be internally driven or focused on certification initiatives such as ISO 9000 and ISO 9001:2000. Open Text provides solutions that facilitate quality management by enabling you to document processes, establish automated review and approval procedures, distribute standard operating procedures (SOPs) and link them to their respective processes, train employees on compliance, and manage the responses to customer complaints and other quality-related incidents.

Open Text solutions for Quality Management deliver this functionality with the following components:

• Software:

• Livelink ECM - Accreditations Server, Content Lifecycle Management, Livelink ECM - Eloquent Media Server, Program Management

• Business Process Management, Document Management & Collaboration, Extensions for SAP Solutions, Knowledge Management, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

Activities

Quality Management includes Document Lifecycle Management, Employee Training & Accreditations, ISO Audit and Quality Incident Management.

• Document Lifecycle Management

  Document Lifecycle Management requires compliance with policies, procedures, and regulations supported by controlled documentation. Organizations must implement systems that manage document authoring, modifying, approval and publishing processes so they can manage quality and demonstrate compliance during quality audits.

  The Open Text solution is a complete Web-based solution that manages key documents such as standard operating procedures, quality assurance reports, regulatory submissions, and others throughout a controlled lifecycle.

  
  

  • Ensures consistency in the development of critical documentation

  • Controls the review process, ensuring revisions are correctly applied to documents

  • Manages the approval process with built-in workflow and security features

  • Automates processes to ensure that documents are released in accordance with your organizational policies and regulatory requirements

  
  

  • Solution Adaptations: Content Lifecycle Management

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• Employee Training & Accreditations

  Open Text solutions provide learning management and employee accreditation capabilities that enable you to maximize employee effectiveness and demonstrate appropriate training during quality audits.

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    Solution Adaptations: Livelink ECM - Accreditations Server, Livelink ECM - Eloquent Media Server

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• ISO Audit

  To pass a quality audit, you must demonstrate that you are managing the documentation for quality policies, procedures, and reference materials required to support the process, and record the test results. Open Text solutions provide a quality management solution that makes it easy for you to demonstrate all this— with appropriate versioning and evidence approvals to make all documentation available for the auditor's perusal. Our solutions also provide learning management features that facilitate employee training and certification programs and demonstrate compliance to the auditor.

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    Solution Adaptations: Business Process Management, Document Management & Collaboration

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• Quality Incident Management

  Open Text solutions provide case management solutions that enable you to respond to quality management incidents involving your products and services and the satisfaction of your customers.

  
  

  Solution Adaptations: Business Process Management, Document Management & Collaboration, Extensions for SAP Solutions, Knowledge Management, Project Management

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