Transactional Content Management

Connecting people, processes and content

Every business relies on transactions between the internal organization and external partners, such as customers or suppliers. Paper documents, such as orders or invoices, often initiate transactions between companies. Large enterprises can receive thousands of documents on a daily basis.

Managing these documents manually easily results in misfiling or even a loss of information. Access to paper-based documents is difficult and time-consuming and impairs productivity. In the field of customer service, the search for documents slows down responsiveness to customer requests. Companies mired in paper-based processes and information silos risk being held back by unsatisfied customers, high customer turnover and significant competitive disadvantage.

Open Text delivers applications for transactional content management that are seamlessly integrated into business applications and bring people, processes and content together.

Open Text ECM Suite Applicaitons for Transactional Content Management

Open Text ECM Suite applications for Transactional Content Management include:

• Open Text BPM Server supports the automation of high-volume, transactional business processes. Highly flexible and scalable, it provides event-based processing, integration with ERP and legacy applications, and graphical process design and modeling tools.

• Open Text Shared Document Access for SAP® Solutions integrates SAP applications with a Transactional Content Processing application that enables you to manages content-centric business processes that must interact with non-SAP applications in addition to SAP applications. It enables the development of purpose-built solutions, such as customer and vendor self-service portals that integrate information managed in SAP systems without compromising the security of those systems.

• Open Text Transactional Content Processing (TCP) speeds up business processes by capturing transactional content and delivering it to the right people in the context of steps in the process chain. With its building blocks of Capture, Process, Preserve, Access and Integrate, TCP provides a platform for a range of solutions that require the integration of transactional content with business processes.

Email us | Would you like us to call you?