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Nearly all levels of governments have a Freedom of Information (FOI)/Access to Information legislation. Some common attributes include specified lists of government-owned records that the public may request or that are limited from public view due to security, privacy, or other concerns and methods by which government records can be requested, researched, and published upon request from a citizen or media outlet. FOI legislation is a key to an informed electorate and an important cornerstone of keeping governmental activities transparent and conducted in public view. It also compels governments to adopt good recordkeeping practices, with the knowledge that the information can be requested—and by law must be produced. To maximize utilization of information resources and reduce duplication of effort, tools are required to access this wealth of available information and to improve government productivity while enhancing services to citizens.
Enterprise Content Management (ECM) software solutions help you address these challenges with the following components:
Software: Business Intelligence, Correspondence Management, Document Management & Collaboration, Records Management, Workflow, Case Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Goals
Continuous process improvement through customer service and interaction
Compliance with FOIA (visibility of information) and GPEA (paper reduction)
Better oversight of government program delivery
Key Performance Indicators
Measured higher performance of government services through greater constituent interaction
Increased interaction and relationships with those customers using collaborative technologies
