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Workforce Management

Workforce management in the Utilities industry enables you make optimal use of your maintenance and service resources. This is particularly important for planning maintenance and service orders, workforce deployment, and dispatching tasks. As well, integration with enterprise resource planning (ERP) systems for processing customer data plays a key role in effective workforce management.

ECM solutions from Open Text for Workforce Management integrate unstructured information such as emails and text documents with the customer data in your ERP systems, meaning that all information relating to a service order can be accessed from one common interface. Service managers can get a comprehensive view of customer data, employee information and service requests at the local, regional and national level.

ECM solutions from Open Text for Workforce Management deliver this functionality with the following components:

• Software: Extensions for SAP Solutions

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.