Public Affairs

Public affairs processes involve the exchange of information and communication among multiple levels of government, citizens and stakeholders in direct support of citizen services, public policy, and public interest. Through the use of the Web and other types of media such as video, public sector outreach departments market government services, products and programs to constituents to promote awareness and increase the number of users of those services and programs.

Open Text helps you address these challenges with Enterprise Content Management (ECM) software solutions for Public Affairs.

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

 
 

Meet your Business Goals

GOAL: Improved customer service
KPI: Improved customer service ratings

GOAL: Increased transparency and accountability
KPI: Increased public trust

GOAL: Increased use of self-service and collaborative technologies by constituents
KPI: Decreased customer service costs

 

 

How can we help?