Constituent Services

Public sector organizations offer their constituents services ranging from providing information in response to simple requests to coordinating complex processes. Ensuring that all public agency employees have quick, central access to up-to-date information from multiple sources ensures that they can deliver constituent services efficiently. Enterprise Content Management (ECM) solutions help public sector organizations manage documents such as information requests, client records and emails securely and in accordance with regulations governing records management, access to information, and privacy.

Open Text helps you address these challenges with ECM software solutions for Constituent Services.

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

 
 

Meet your Business Goals

GOAL: Improved customer service
KPI: Improved customer satisfaction ratings

GOAL: Improved regulatory compliance
KPI: Decreased audit costs

GOAL: Increased transparency & accountability
KPI: Increased public trust

GOAL: Increased efficiency
KPI: Increased number of constituent service requests fulfilled by FTE

 

 

How can we help?