IT Operations

 

Business Goals

  • Reduce your Microsoft Exchange database size—up to 90 percent

  • Reduce the number of Microsoft Exchange servers—up to 75 percent

  • Accelerate backup procedures—in some cases from over 24 hours to less than 2 hours

 

Short backup and recovery are key to the success of the IT department. One challenge is how to handle all the data volume generated by SAP or Siebel business transactions and groupware systems. Huge amounts of data slow down the systems, and extend the time needed for backup and recovery. In particular, mission-critical systems – such as SAP and groupware applications – must be available 24 hours a day, seven days a week.

Open Text offers Data Archiving for SAP or Siebel. This solution offloads historic data from enterprise applications, stores it in a compliant archive and offers simple access to archived data. In the groupware area, Open Text offers email archiving. Organizations can offload email content and attachments from Microsoft Exchange and Lotus Domino email servers to more cost-effective storage media, while retaining a high level of accessibility.

Open Text IT Operations solutions deliver this functionality with the following components:


Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

Activities

IT Operations involves Data Archiving, Email Archiving, File System Archiving, Report Management & Distribution and System Maintenance.

Data Archiving

Business processes generate data and increase the volume of an enterprise application’s database (e.g. SAP, Siebel). This slows down access to information. Backup and recovery take longer and increase system downtime.


Open Text offers Data Archiving for SAP or Siebel. This solution offloads historic data from enterprise applications, stores it in a compliant archive and offers simple access to archived data. This solution can also:


  • Speed up system recovery

  • Lower costs and risks associated with meeting data retention and disposal requirements

  • Reduce administrative and hardware costs

Email Archiving

Once primarily an IT concern, the exponential growth of email data stores has become a corporate management issue. Escalating storage management costs, along with decreasing system performance, create a significant impact on your bottom line. Furthermore, the growing risk of regulatory non-compliance and litigation puts pressure on IT departments to secure and archive email content, and ensure that regulated or discoverable email records are not inadvertently destroyed.

Through interactive or rule-based archiving, organizations can offload email content and attachments from Microsoft Exchange and Lotus Domino email servers to more cost-effective storage media, while retaining a high level of accessibility. Open Text solutions enable you to:


  • Reduce your Microsoft Exchange database size by up to 90 percent

  • Reduce the number of Microsoft Exchange servers by up to 75 percent

  • Accelerate backup procedures—in some cases from more than 24 hours to less than two hours

  • Migrate to new releases of Microsoft Exchange much more easily

  • Support requirements of compliance and legal departments to store email content in accordance with regulations and litigation readiness policies


File System Archiving

Livelink ECM lets you archive entire file systems and facilitate quick retrieval, adhering to original security controls. Archived files are represented by Windows shortcut-like stubs that enable users to retrieve documents just like they always have. Livelink ECM - File System Archiving provides a robust foundation for your evolving file storage requirements, reducing future integration costs and protecting your investment in existing technology. This solution also supports full, fast and simple archiving of all types of Windows files, and requires no client-side installation or installation on the file server.

Report Management & Distribution

The need to print, organize and distribute corporate reports drives your operating costs excessively high. The sheer volume of reports that you maintain make it difficult to locate relevant information amongst all of the clutter, and you don’t always know that your critical business data is safe from accidental deletion.


The Open Text solution addresses these concerns, as it:


  • Electronically captures Meta-tags, archives and distributes your reports

  • Improves access to critical business information

  • Enables your IT staff to focus on high value operational tasks

  • Transforms report content into meaningful business intelligence

  • Empowers business users with multi-channel distribution

  • Eliminates wasted materials


  • Solution Adaptations: Report & Output Management

System Maintenance

Our solutions enable direct access to system and maintenance information such as contracts, network drawings, manuals and maintenance instructions. Livelink ECM can also:


  • Integrate with the enterprise application software that you use to manage the configuration of your system, network and building facilities, as well as your mobile users

  • Make documentation and drawings readily available for use in scheduled or unscheduled maintenance

  • Improve the efficiency of field personnel, by providing access to the unstructured content needed to perform their assigned tasks.



  • Solution Adaptations: Business Process Management, Document Management & Collaboration

 
 

Key Performance Indicators

Backup and recovery duration

IT administration and hardware costs (TCO)

Compliance

 
 

Resources

For more information, please refer to the Open Text resources below:

  • Email and Records Management Guided Tour

 

 

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