Field Maintenance

 

Business Goals

  • Improving service delivery in field

 

Open Text solutions enable direct access to system and maintenance information such as contracts, network drawings, manuals, and maintenance instructions. Livelink ECM can also be integrated with the enterprise application software that you use to manage scheduling and configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the unstructured content they need to perform their tasks.

Open Text solutions for Field Maintenance deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.


Activities

Field Maintenance involves Field Service Maintenance Management.

Field Service Maintenance Management

Open Text solutions for Customer Services enables direct access to system and maintenance information such as contracts, network drawings, manuals, and maintenance instructions. Our customer services solutions can also be integrated with the enterprise application software that you use to manage scheduling and the configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the  unstructured content they need to perform their tasks.

 
 

Key Performance Indicators

Time to repair decreased

Quality of service increased

Customer satisfaction increased

Cost of field maintenance decreased

 

 

How can we help?