Open Text Solutions for Customer Services: Customer Successes

Our customer success stories illustrate how these companies are using our Customer Services solutions to achieve success.

Giant Eagle
A pioneer of the modern supermarket, Giant Eagle, Inc is one of the largest food retailers and food distributors in the United States with more than $5.2 billion in annual sales. When Giant Eagle needed to disseminate a massive volume of information across an ever-expanding network of stores, they turned to Open Text...read more

Find out how other companies are organizing for excellence by implementing shared services repositories for archived financial documentation that reduces cost and improves customer service excellence.

Dow Corning
Dow Corning provides performance-enhancing solutions to serve the diverse needs of more than 25,000 customers worldwide. When Dow Corning needed an archiving solution for financial documents, customer data, and SAP reports and transactions, they turned to Open Text...read more

Find out how other companies are organizing for excellence by implementing content centric solutions for reducing call center cost and enhancing access to customer information.

E.ON Energie
With more than 14 million customers Europe-wide, E.ON Energie is Europe's largest privately owned provider of energy services. When E.ON Energie needed a comprehensive document management system, they turned to Open Text...read more

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