Enterprise Content Management: Technology

Tom Jenkins

Enterprise Content Management (ECM) describes a critical new segment in Information Technology. ECM is about the management of words— words that make up more than 90 percent of information in organizations today. Businesses are turning to ECM as the next major software productivity tool to effectively manage the explosion of digital content.

The second book in the trilogy, ECM Technology, provides what you need to know about ECM and describes the creation of a new approach to data by some of the greatest minds in the world of information technology— a collective vision determined to solve the challenge of managing structured and unstructured information.

Each chapter in the book focuses on a component technology of ECM, tracing their origins from early search technologies to ubiquitous computing, real-time collaboration and voice recognition.

60 companies lend their stories to this book to help illustrate the challenges associated with managing content and how ECM technologies help to resolve them. Companies such as:

  • HBO

  • Shell

  • Siemens

  • BT

Table of Contents

Chapter 01

The Business Needs

Chapter 02

ECM Technologies

Chapter 03

Compliance and Corporate Governance

Chapter 04

Search

Chapter 05

Knowledge Management

Chapter 06

Document Management

Chapter 07

Archiving and Document Lifecycle Management

Chapter 08

Web Content Management

Chapter 09

Transactions and Enterprise Application Extensions

Chapter 10

Teams and Collaboration

Chapter 11

Portals

Chapter 12

Rich Media and Digital Asset Management

Chapter 13

Messaging and E-Mail Management

Chapter 14

Workflow and Business Process Management

Chapter 15

Enterprise Adoption

Chapter 16

ECM and the Future

 
 

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Customer Feature

"From large scale search to fully integrated content and collaboration, this book illustrates how organizations can use ECM to leverage their technology infrastructure and create new possibilities for themselves and their customers."

Hubert Saint-Onge,
Author of Leveraging Communities of Practice for Strategic Advantage