Organizations leverage information technology to streamline their business operations by deploying solutions for enterprise resource planning, customer relationship management, and supply chain management. They define policies and procedures in an attempt to guide employees on how to most effectively use these technologies to maximize productivity and achieve business goals. Additionally, application-specific policies are developed that help meet the needs of regulatory, commercial, and operational compliance.
Organizations deploy Enterprise Content Management technology to help control and leverage business information in support of key business objectives, including mitigating business and legal risk, reducing costs, and increasing revenue.
Customers know about Open Text’s heritage of innovation and reputation for success in deploying ECM solutions (The Content Experts). They also know that Open Text offers more than just technology. They know that Open Text understands how content flows throughout an organization and that it possesses the right combination of technology and know-how to optimize those flows (The Content Experts experience).
To customers, The Content Experts and Enterprise Story mean more than just marketing slogans. Rather, these are statements that support their faith in Open Text as a trusted resource to collaborate on key issues, including developing:
a holistic view of all vital business information that is easily accessible and delivered in context within familiar and intuitive interfaces, enabling information workers to make faster, better business decisions
a strategy that extends and enhances the investments made in mission-critical applications from leading IT vendors such as SAP, Microsoft, and Oracle
an approach that harnesses and protects the intellectual, financial, and cultural value of content
an enterprise records management strategy to accelerate and streamline their regulatory, commercial and operational compliance programs
a litigation readiness program for comprehensive and proactive lifecycle management of enterprise content to reduce potential costs and the legal and business risks associated with discovery
Turning Content into Competitive Advantage

The why, what, and how of ECM: the trilogy explains how ECM can help your organization comply and thrive.
The Enterprise Content Management (ECM) Book Trilogy includes