Alagasco Success Story

Alabama Natural Gas Distributor Energizes Sales Force with OpenText

Centralized content management integrated with SAP increases employee productivity and enhances service

"When we understood Extended ECM for SAP Solutions would embed documents in SAP CRM that we could not only see, but also route for approval, it was really a no-brainer."

— Jim Rutland, CRM Support Manager, Alagasco

Challenge

• Ineffective content management to support business processes
• Sales process hindered by non-integrated, disparate internal systems

Solution

• OpenText Content Server
• OpenText Extended ECM for SAP® Solutions

Value

• Easy access to all customer data and documents increases sales representative productivity
• Integrated solutions result in internal cost-savings and efficiencies
• Consistent, widespread access to customer information leads to improved business continuity

About the Organization

Alabama Gas Corporation (Alagasco) is the largest distributor of natural gas in Alabama and a subsidiary of Energen Corporation, a Birmingham-based oil and gas exploration and production company. Alagasco provides natural gas to close to half a million homes, businesses, and industries in central and north Alabama.

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