REWAG Success Story

Adding Content to Digitised Information to Increase Efficiency and Reduce Processing Costs

REWAG able to digitise and speed up the processing time of incoming mail and the house connection file. Processing costs were reduced by 30 percent.  

“Incoming mail is now available to all the relevant individuals and processes, and can be dealt with immediately. As a result, we are able to work and able to respond to correspondence at least twice as fast as before.”

— Dr. Matthias Dorfner, IT project manager, REWAG

Challenge

• Slow processing of incoming mail
• Integrate SAP with ECM to make workflows and processes more flexible
• Shifting from the paper world to the digital world

Solution

• OpenText Extended ECM for SAP® Solutions

Value

• Processing costs reduced by 30 %
• Better customer service as REWAG can respond to customer enquiries more quickly
• All the information can be found quickly and by any individual
• Compliance with statutory requirements
• More efficient cooperation

About the Organization

For more than 30 years, REWAG has been responsible for the high-quality supply of energy and drinking water in and around Regensburg. With a team of 400 employees to ensure a reliable supply to approximately 200,000 customers region-wide, REWAG needed to find a solution to make internal, SAP-based information processes more efficient and user-friendly.

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