ICW Group Success Story

Optimizing Document-Centric Processes with OpenText

Enterprise wide deployment of Extended ECM for SAP Solutions solves content management challenges at ICW Group

"We quickly came to the conclusion that because we were heading down the path of a major SAP installation, the best solution for us was OpenText. The strong out-of-box integration between OpenText and SAP and the number of features already built into the OpenText offering minimized the need for bolt-on solutions and additional software purchases down the road."

— Waleed Sharaf, VP of IT at ICW Group

Challenge

• Mounting cost of storing paper files
• Inefficient and manual business process workflows
• Disparate, ineffective applications to manage enterprise content
• Legal risks around storing documents longer than needed
• Excessive legal discovery costs

Solution

• OpenText Extended ECM for SAP® Solutions
• OpenText Records Management

Value

• Digitization of documents for easy access and management
• Improved customer service efforts (improve call handle time and customer satisfaction)
• Efficient workflows for cost and time savings
• Increased data privacy and data protection management
• Content life-cycle management

About the Organization

ICW Group is a privately held company of multi-line property and casualty insurance carriers based in San Diego, California. The company provides Workers' Compensation, Earthquake, and Personal Auto insurance, sold throughout the United States by an independent network of experienced and professional agents and brokers.

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