Hiscox Success Story

Insurer Hiscox Covers Their Information with OpenText

OpenText ECM Suite helps reduce costs, improve efficiency, and support compliance

“The initial reaction from our users was pleasingly positive. They welcomed the easy-to-use interface that ECM Suite provides them with, making their daily operations simpler,”  

— Debbie Forster, Applications Development Manager, Hiscox.

Challenge

• Handle email as a primary form of business communications, including attachments
• Manage growth in document volumes
• Reduce Physical storage volume and cost
• Integrate with Microsoft® Office

Value

• Reduction in storage costs and physical paper
• Efficient business processes, initiating cover faster
• Integration to email, Microsoft Office, and fax
• Long term archival for compliance

About the Organization

Hiscox Underwriting Group Services Limited, an international specialist insurer, underwrites a diverse range of personal and commercial risks. Headquartered in Bermuda, Hiscox operates 28 offices in 11 countries, including their operations through Lloyd’s of London.

In addition to the high value business at Lloyd’s, Hiscox also underwrites high-volume personal and business retail insurance, both of which are information-intensive trading environments.

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